How can we help?
Browse common topics below, or reach out to our support team directly.
Getting Started
Setting up your school, adding your academic year and terms, and inviting staff.
Billing & Payments
Subscription plans, Mobile Money fee collection, invoices, and receipts.
Student Records & Grading
Admissions, attendance, gradebook, and generating report cards.
Parent & Student Portal
What guardians and students can see, and how to link a guardian to a student.
Account & Security
Resetting passwords, managing roles and permissions, and keeping accounts secure.
Frequently Asked Questions
How do I reset my password?
From the login page, use "Forgot password" to receive a reset link. School staff can also have their password reset by their School Admin or IT Support user from the Users & Roles page.
How do I add a new student, guardian, or staff member?
School Admin and IT Support accounts can add students, staff, and guardians from their respective dashboard pages. New staff and guardian accounts receive their login details once created.
How do parents pay school fees through the platform?
Parents and students can pay outstanding invoices from the Fees/Payments page in their portal using Mobile Money — a payment prompt is sent directly to their phone, and the invoice updates automatically once confirmed.
Can we switch between Monthly and Termly billing?
Yes — contact our support team from the Contact Us page and we'll help you switch your school's billing cycle at your next renewal.
Who do I contact for urgent technical issues?
Reach us through the Contact Us page, or email support@oryx360suite.co.zm. Include your school name and a description of the issue so we can help quickly.